Legal
Terms of Service
These Terms govern access to and use of Aurevia’s websites, software, business applications, workspaces, AI capabilities, automation, integrations and related services.
Key Terms Overview
A summary of the essential principles governing our technology partnership.
Aurevia is intended for professional and authorised business users for lawful purposes.
Customers are responsible for credentials, authorised user roles, and secure access management.
Ownership and control of data within Workspaces remains with the Customer as the Data Controller.
AI capabilities are provided for automation and insights; data use follows strict transparency rules.
Paid services follow commercial agreements, quotations, or selected subscription modules.
Users must adhere to security protocols and avoid any activity that compromises platform integrity.
1. About Aurevia
Aurevia provides professional business technology products and services designed to power modern enterprise operations. Depending on your configuration, these may include:
- Websites and Digital Experiences
- CRM and Customer Engagement
- ERP (Enterprise Resource Planning)
- Finance, Billing, and Ledger
- Inventory and Procurement
- HR & Payroll Management
- Sales and Operations Planning
- AI-driven Data Tools
- Workflow Automation
- Analytics and Intelligence
- Integrations and APIs
- Business Workspaces
The exact features, modules, and capabilities available to you depend on your specific selection of products, subscription level, implementation scope, or separate commercial agreement.
2. Business Use
Aurevia is primarily intended for use by businesses, organisations, professionals, and their authorised business users. Our services are engineered to support commercial operations and professional workflows.
The Services must be used exclusively for legitimate, lawful, and authorised business purposes. Any use of the Services for personal, non-professional, or unauthorized activities is prohibited unless specifically agreed in writing.
3. Eligibility and Authority
By accessing or using the Services, you represent and warrant that you have the legal capacity to enter into a binding agreement.
If you are accessing the Services on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the requisite authority to bind that entity to these Terms. In such cases, "Customer" refers to that entity.
4. Accounts and Authorised Users
The Customer is responsible for all activities that occur under their account and for ensuring that all authorised users comply with these Terms.
Account Integrity
Providing and maintaining accurate, current, and complete account registration and profile information.
Access Management
Managing user roles, permissions, and administrator access to ensure least-privilege security.
Credential Security
Safeguarding all usernames, passwords, and authentication credentials used to access the platform.
Lifecycle Management
Promptly removing or deactivating access for former employees or unauthorised users.
Reporting: You must immediately notify Aurevia if you suspect any unauthorised access to your account or any other breach of security.
5. Demo, Guest, Trial and Evaluation Access
Aurevia may provide access to demonstrations, guest environments, trials, sandbox environments, or preview functionality (collectively, "Evaluation Services").
Simulated Environments
Evaluation environments may contain sample or simulated data and are not intended for production workloads unless otherwise agreed.
Limited Functionality
These services may have limited functionality, different performance characteristics, and are subject to change or withdrawal at any time.
Aurevia provides Evaluation Services "as-is" for testing and demonstration purposes only, without the warranties or service levels applicable to paid production environments.
6. Orders and Subscriptions
Access to paid Services is typically governed by a commercial instrument, such as an online subscription, quotation, order form, proposal, statement of work, or master agreement.
These agreements define the specific commercial parameters of your relationship with Aurevia, including:
- • Applicable pricing and billing frequency
- • Selected product modules and feature sets
- • User counts, branch limits, or usage allowances
- • Subscription duration and renewal terms
- • Implementation scope and professional services
Precedence of Agreements
If there is a conflict between these general Terms of Service and a separately signed, valid commercial agreement between you and Aurevia, the terms of the signed agreement shall control to the extent of the conflict.
7. Customer Data
"Customer Data" means information, documents, records, files, content, or other data submitted, uploaded, stored, connected, or processed through Aurevia by or for a Customer.
Customer Data may include information processed through Aurevia modules such as:
- CRM
- ERP
- HR & Payroll
- Finance
- Billing
- Sales
- Procurement
- Inventory
- Documents
- Analytics
- Automation
- AI Features
- Integrations
The exact Customer Data depends on the Customer’s selected modules, configuration, and how the Services are used.
Customer Data Ownership
Customers retain their rights in Customer Data. Aurevia does not claim ownership of Customer Data. We may process Customer Data only as reasonably necessary to:
- • Provide the Services and operate requested functionality
- • Maintain, secure, and support the platform
- • Enable authorised integrations and follow Customer instructions
- • Comply with applicable legal obligations
8. Customer Responsibilities for Data
Customers are responsible for ensuring they have appropriate authority and lawful grounds to upload, store, and process information through Aurevia. Using Aurevia does not automatically satisfy a Customer’s independent legal or regulatory obligations.
Privacy Notices & Consents
Providing necessary notices, permissions, and consents where required by applicable law.
Lawful Processing
Ensuring there is a lawful basis for processing any personal or regulated data submitted to the platform.
User Permissions
Managing which users may access, modify, or manage Customer Data within their workspace.
Data Accuracy
Ensuring the accuracy and lawfulness of the information submitted and instructions given to Aurevia.
Employee & Customer Data
Honouring responsibilities owed to employees, customers, and other individuals whose data is processed.
Regulatory Compliance
Meeting regulatory requirements specific to the Customer’s own organisation and industry.
9. Privacy and Data Protection
Personal information is handled in accordance with Aurevia’s Privacy Policy and any applicable contractual data-protection terms.
Depending on the context, Aurevia may process information:
- • For its own business operations (for example, website visitors, demo enquiries, and billing contacts); or
- • On behalf of Customers using Aurevia business applications and workspaces.
Privacy and data-protection terminology and roles vary by jurisdiction. Nothing in these Terms should be read as applying one country’s terminology globally, or as creating data-processing or compliance obligations that have not been expressly agreed in a separate contract.
10. Acceptable Use
Users must not use Aurevia to:
Enforcement: Aurevia may reasonably restrict or suspend activity that creates material security, legal, or platform risks, or that violates these Terms.
11. AI Features
Aurevia may provide AI-enabled functionality, including features such as:
- Assistants
- Summaries
- Document Analysis
- Recommendations
- Forecasting
- Classifications
- Workflow Assistance
- Business Insights
AI Outputs Require Human Review
- • AI outputs may contain inaccuracies, may be incomplete, and may require human verification.
- • They should not automatically be relied upon for material business, financial, legal, or employment decisions.
- • AI functionality does not constitute legal, tax, accounting, financial, medical, employment, or other regulated professional advice.
Customers should apply appropriate human review and judgment when using AI-generated outputs or acting on AI-assisted recommendations. Specific AI data-use practices are addressed in the Privacy Policy and any applicable commercial or data-processing agreement.
12. Automation and Workflow Responsibility
Aurevia may allow Customers to configure automated workflows, triggers, approvals, notifications, integrations, business rules, and AI-assisted processes. These tools are designed to improve efficiency, but Customers remain responsible for configuring them appropriately.
Workflow Design
Customers are responsible for the logic, triggers, conditions, and actions they configure within their workspace.
Human Review
Workflows involving significant financial, employment, legal, contractual, security, or operational consequences should include appropriate human review and approval controls.
Not every Aurevia workflow is fully autonomous. The level of automation depends on the modules configured, the business rules created, and the controls chosen by the Customer.
13. Third-Party Services and Integrations
Aurevia may connect with external applications, APIs, payment systems, CRM/ERP platforms, communication tools, cloud services, authentication providers, analytics services, and other business systems.
Third-Party Terms Apply
Third-party products may have their own terms of service, privacy policies, and data practices. Customers should review those terms before enabling a connection.
No Guarantee of External Availability
Aurevia does not guarantee permanent third-party availability, uninterrupted APIs, or functionality controlled by external providers.
Contractual Information
Legal Entity
[OWNER INPUT REQUIRED — Legal Entity Name]
Registered Address
[OWNER INPUT REQUIRED — Registered Business Address]
Governing Law
[OWNER INPUT REQUIRED — Jurisdiction]
Contact
[OWNER INPUT REQUIRED — Legal/Compliance Email]